CARCHEX proudly offers a “No Haggle, Low Price, Everyday Guarantee” with each Extended Auto Warranty as well as a risk-free, 30 Day Money Back Guarantee period. If you’re not satisfied for any reason you can contact CARCHEX within the 30 day period for a full refund of the purchase price.
At CARCHEX, our Brand Promise to you is “Customer Experience Above All.” CARCHEX has been committed to providing excellent customer service for over a decade. We have earned an A+ rating and accreditation with the Better Business Bureau and we have a customer satisfaction rate of 99.9%*. CARCHEX has also been recommended by several well-known industry leaders such as CARFAX, Kelly Blue Book and Lending Tree.
We have a very personalized customer service system to ensure that each customer is treated with respect and given customized, professional service. Customer Complaints that are submitted to CARCHEX are each documented in our customer service center and assigned a case number. We thoroughly research every claim and follow up with the customer immediately. We try to resolve each claim as quickly as possible. For denied claims, we will investigate each case, make sure to understand what happened and speak with an administrator on behalf of the customer to determine why the claim was denied and what steps can be taken to resolve the issue.
At CARCHEX, we value the opinions of our customers. So if you have ideas on how we can improve the CARCHEX experience or if you feel we have not given you the best possible customer experience please let us know. Every customer can email the CEO of CARCHEX directly at CEO@CARCHEX.com with questions and/or suggestions. Each customer email will be answered.
* satisfaction rate based on total Better Business Bureau customer complaints as compared to total CARCHEX customers over the past 3 years.